Enterprise ERP and Student Information System Transformation

Organization Type

Public higher education institution

Project Context

The institution relied on aging and disconnected systems that affected enrollment processing, institutional reporting, data quality, employee productivity, student service delivery, and regulatory compliance. A comprehensive ERP and student information system transformation was needed.

Project Objective

Modernize the institution’s enterprise technology environment, improve enrollment and administrative processes, strengthen data quality, support compliance, and increase operational efficiency across multiple campuses and departments.

Role

ERP and Student Information System Director Cybersecurity Director Project and Program Leader

Scope

  • ERP implementation
  • Student information system implementation
  • Multi-campus operational coordination
  • Enrollment and registration processes
  • Financial and administrative workflows
  • Data migration and validation
  • Reporting and analytics
  • Cybersecurity controls
  • User access management
  • Business process redesign
  • User acceptance testing
  • Faculty and staff training
  • Change management
  • Implementation support

Project Environment

  • Five-year federally funded institutional improvement initiative
  • More than 20 project contributors
  • Multiple campuses and academic departments
  • Executive, faculty, administrative, student services, finance, technology, and compliance stakeholders

Leadership Actions

  • Directed implementation planning and coordinated project activities across business and academic units.
  • Facilitated requirements gathering with executive leaders, faculty, staff, and system users.
  • Led the assessment and redesign of enrollment, reporting, administrative, and technology processes.
  • Coordinated system configuration, data migration, testing, user acceptance, and implementation readiness.
  • Developed project schedules, risk registers, communication plans, training plans, and governance structures.
  • Managed dependencies among technology, business process, compliance, training, and operational workstreams.
  • Established security, access, and data-management standards.
  • Led faculty and staff training to improve system confidence and adoption.
  • Supported executive reporting and institutional decision-making.
  • Coordinated project transition from implementation to sustained operations.

Challenges

  • Aging technology infrastructure
  • Inconsistent or fragmented processes
  • Multiple stakeholder groups with different priorities
  • Data migration and quality risks
  • User resistance to new systems and processes
  • Regulatory and reporting requirements
  • Need to maintain ongoing institutional operations during implementation

Results

  • Reduced enrollment processing time by 30%
  • Increased data accuracy by 50%
  • Achieved 100% ADA compliance for applicable digital processes
  • Reduced identified cybersecurity vulnerabilities by approximately 60%
  • Improved reporting, access controls, operational visibility, and service delivery
  • Increased employee readiness through structured training and adoption support

Capabilities Demonstrated

Enterprise program management, ERP implementation, higher education operations, cybersecurity, data migration, organizational change, training, stakeholder leadership, compliance, and process redesign.